Complaints & Dispute Resolution | SpiniMax

Complaints & Dispute Resolution

At SpiniMax, we are committed to providing a fair, transparent, and professional service. If you are dissatisfied with any aspect of our website or services, we encourage you to contact us so that we can review your concerns and work toward a prompt and fair resolution.

How to Submit a Complaint

If you wish to submit a complaint, please contact our support team by providing a clear description of the issue along with any relevant information that may help us investigate your concern. This may include your account details, transaction information, screenshots, or any other supporting documentation.

Email: support@spini-max.co.uk

Complaint Review Process

Once your complaint has been received, we will review the information provided and investigate the matter thoroughly. Where additional information is required, we may contact you to request further details. We aim to handle all complaints fairly, objectively, and as efficiently as possible.

Escalation Procedure

If you are not satisfied with the outcome of our initial review, you may request that your complaint be escalated for further assessment. Escalated complaints will be reviewed independently to ensure that all relevant information has been properly considered before a final response is issued.

Alternative Dispute Resolution

Where applicable, unresolved disputes may be referred to an appropriate Alternative Dispute Resolution (ADR) provider or the relevant licensing or regulatory authority responsible for overseeing gaming services. Any such referral will be subject to the applicable rules and procedures of the relevant organization.

Cooperation During Investigations

To help us resolve complaints efficiently, you agree to cooperate by providing accurate information and responding to any reasonable requests for additional documentation or clarification during the investigation process.

Policy Updates

SpiniMax reserves the right to update or modify this Complaints & Dispute Resolution Policy at any time. Any changes will become effective immediately upon publication on this page.

Acceptance of This Policy

By using SpiniMax, you acknowledge that you have read, understood, and accepted this Complaints & Dispute Resolution Policy and agree to follow the procedures outlined above when submitting a complaint.